Privacy policy

Who, in which role

Mobilteg Saha is a business app that companies use for their field sales, delivery, warehouse and collection teams. You can sign in only with a user account created for you by the company you work for (our customer); the app has no self-registration.

Business data processed in the app (customers, orders, visits, deliveries, collections and the related locations and photos) data controller, is the company that set you up as a user. Mobilteg Mobil Bilişim Teknolojileri Grubu San. Tic. Ltd. Şti. ("Mobilteg"; Ulutek Teknopark, Nilüfer/Bursa; 0 850 885 00 34) processes this data on behalf of that company, on its instructions and solely to provide the service, and is the is the data processor. If your company runs Mobilteg Saha on its own server, the data stays on that server and never reaches Mobilteg.

Data processed and its purposes

• Account details: name, email, company code, role and permissions; the password is used only for signing in and is stored on the server as a one-way hash. Session keys are kept in the phone's secure storage.
• Location (only while the app is open): when actions such as starting and ending a visit, orders, collections, returns, documents and signatures are recorded, the current location, its accuracy and the time are added to the action; this verifies that the record was really made in the field. While the app is open, the phone of a driver whose shipment has departed sends the vehicle location about every 2 minutes; this is used for delivery tracking and routing. The app does not collect location in the background; no location is sent while it is closed or in the background. If you do not grant location permission, actions are saved without a location.
• Camera and photos: barcode scanning (only the scanned code is used, no image is stored); visit, proof of delivery, survey, expense receipt and cheque/promissory note photos are added to your company's records. If the Saha AI feature is enabled, receipt, cheque, business card, delivery note, order note and shelf photos are scanned to fill in fields (see below).
• Microphone: only when you tap the microphone button, your phone's speech recognition service (e.g. Google) is used to convert what you say into text. No audio recording is stored in the app or on our servers; only the resulting text goes into the field you are typing in.
• Business records: customer and branch details (name, phone, address, tax details), orders, visit notes, collection and cheque details, and the signatory's name and title. These are your company's business records.
• Technical information: app version number (for update checks) and server security logs (time of the operation, IP address, browser/app information).

Advertising, advertising IDs, analytics or crash reporting services in the app (e.g. Firebase Analytics, Crashlytics) none. Personal data is never sold and is not used for advertising or profiling.

Saha AI (artificial intelligence) features

If your company has enabled the Saha AI module, assistant questions, order texts, notes to be summarised and scanned photos are sent to an AI provider (e.g. DeepSeek, OpenAI, Anthropic, Google Gemini or a model on your company's own server) to generate responses. Your company chooses the provider with its own key; if your company uses the Mobilteg credit package, Mobilteg chooses the provider. By default, email addresses, phone numbers, IBANs, T.C. identity numbers and tax numbers in texts are masked before they reach the model; photos are sent unmasked. The AI does not create orders, collections or accounting entries and does not send messages to anyone; the user reviews and saves the draft it produces. Usage metrics (feature, model, duration, token count and the provider's error message, if any) are kept on the server; assistant questions and answers are not stored. Daily summaries and alerts generated by the AI are stored in your company's records so they can be shown on screen again.

Sharing

• Your company's authorised users see records according to their roles and permissions.
• ERP/accounting and e-document (e-Fatura, e-İrsaliye) integrations, if your company has connected them.
• If Saha AI is enabled, the AI provider chosen by your company or (in the credit package) by Mobilteg, as described above.
• Hosting: the servers Mobilteg uses for the service (or your company's own server).
• Competent public authorities where required by law.

Security and retention

All traffic between the app and the server is encrypted with HTTPS. Each company’s data is separated at database level, and each user sees only the records they are authorised for. Data is retained for as long as your company uses the service and as required by statutory retention periods (e.g. the Tax Procedure Law and the Turkish Commercial Code). When a company’s subscription ends, all of its data is exported and deleted at the company’s request.

Deleting your account and data

Your user account is created and closed by your company's Mobilteg Saha administrator. If you want your account deleted:

1. Ask your company's administrator; the administrator deletes the account from the Users screen in the panel.
2. If you cannot reach your administrator, write your name, your company and your account's email address and info@mobilteg.com.tr – we forward the request to your company and resolve it within 30 days at the latest.

When an administrator deletes the account, it is closed and can no longer be used to sign in; profile information such as name and email address remains in the company's records so that the account can be reopened if needed. If you also want this information deleted completely, send a written request to the address above; with your company's approval, your profile information that is not subject to legal retention will be deleted by the Mobilteg team within 30 days at the latest. The business records you created (sales orders, invoices, collections, deliveries and their locations and photos) are your company's commercial records, so they remain in the company's account for the legal retention periods. Offline data on the phone is deleted when the app is uninstalled.

Your rights (KVKK art. 11)

You exercise your rights to learn whether your personal data is processed, to request information, to request its correction or deletion, and to object primarily against your company as the data controller. You can contact Mobilteg at info@mobilteg.com.tr – for data that Mobilteg processes on your behalf, we respond to your request together with your company within 30 days at the latest.

If this policy changes, the current version will be published on this page. For the promotional website's cookies and visit statistics Cookie policy and KVKK privacy notice.